Privacy Policy

To provide you with a high-quality service and ensure compliance with current regulations, we collect various types of information. The quantity and nature of the data depend on how you interact with our platform.

Identification and Contact Data

When you create an account or register for our services, we collect information necessary to identify and communicate with you. These include, for example, your first name, last name, email address, phone number, date of birth, and residential address. The date of birth is particularly critical for verifying that you have reached the age of majority required to use our services.

Usage and Navigation Data

We automatically collect data related to your interaction with the platform. This includes your IP address, browser type, operating system, pages visited, time spent on each page, and the date and time of requests. This technical data is essential for security monitoring and service optimization.

Transactional and Financial Data

If our services involve financial transactions, we process data related to the operations you perform. This includes deposit and withdrawal history, payment methods used, and other related information necessary to execute the transaction securely and prevent fraud. We do not store full details of your credit cards, which are managed directly by secure payment service providers.

Communications Data

We retain information derived from your interactions with our customer support service, including messages sent via email to [email protected], support chat transcripts, and any other complaints or requests for information.

Every operation involving the processing of your data is based on a specific legal basis. We process your data for the performance of the contract to which you are a party, so that you can use the platform's services. In some cases, processing is necessary to comply with a legal obligation to which we are subject, such as anti-money laundering and identification regulations. Furthermore, we may process data based on our legitimate interest in improving services and preventing fraud, provided that such interest does not override your fundamental rights. Finally, for specific promotional activities, we rely on your explicit and revocable consent.

The information collected is used for well-defined purposes. Primarily, the data serves to create and manage your account, process your requests, and provide you with the main service. We also use the information to ensure the security of the platform, detect and prevent unauthorized activities, abuse, or violations of the Terms and Conditions. Furthermore, the data helps us to respond effectively to your support requests and provide technical assistance. If you have given consent, we may use your contact information to send you service updates or relevant offers.

Pistolo does not sell or rent your personal data to third parties. However, to provide our services, we may need to share some information with strictly selected third-party service providers. These include cloud hosting providers, payment processors, analytics tool providers, and customer support services. Such entities act as data processors and are bound by strict confidentiality agreements.

Should your data need to be transferred outside of your jurisdiction, we will adopt all appropriate safeguards, such as standard contractual clauses, to ensure that the level of data protection remains equivalent to that required by local regulations.

Your personal data will be retained only for the time strictly necessary to achieve the purposes for which it was collected, or to comply with specific legal obligations and dispute resolution. We adopt advanced technical and organizational security measures, including encryption of data in transit and at rest, strict access controls, and continuous system monitoring. Despite our efforts to protect information, it is important to emphasize that no transmission over the internet can be guaranteed as absolutely secure.

In accordance with privacy regulations, you have the right to access your personal data, request its correction if inaccurate, and request its deletion when it is no longer necessary. You also have the right to object to certain types of processing, request the restriction of the use of your data, and, where applicable, receive a copy of your information in a portable format. To exercise these rights, or for any privacy-related questions, you can contact us at [email protected]. We will respond to your request within the timeframe required by law.

This Privacy Policy may be subject to updates. We will inform you of any substantial changes by publishing the updated version on the platform. We encourage you to review this page periodically.