Responsible Gaming Policy

The use of our services is strictly reserved for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction of residence. It is against the law, as well as against our strict internal policies, to allow minors access. We conduct stringent identity verification (KYC) checks on all accounts. If we discover that a user does not meet the minimum age requirement, their account will be immediately blocked, and any funds will be withheld in accordance with current regulations. We strongly encourage parents and guardians to use filtering and parental control software on home devices to prevent unauthorized access by minors.

The main objective of our platform is entertainment. It is essential to approach our services with the awareness that they do not represent a way to generate income or solve financial problems. We encourage our users to set clear limits before starting, never attempt to recover losses, and only use funds designated for leisure, never those needed for essential daily expenses such as rent, food, or bills.

To help you maintain control and actively manage your experience, we offer a range of customizable tools accessible directly from your account settings.

Deposit and Loss Limits

You can set predefined limits on the amounts you can deposit into your account within a specific timeframe (daily, weekly, or monthly). Once the set limit is reached, the system will automatically block any further transaction attempts until the period expires. Similarly, you can configure loss limits, which prevent you from exceeding a previously agreed maximum net spending cap.

Session and Break (Time-Out) Limits

To prevent excessive time spent on the platform, you can activate time alerts or session limits that automatically disconnect you after a set interval. If you feel the need to take a short-term break to reflect, the "Time-Out" function allows you to block access to your account for a period ranging from 24 hours up to 6 weeks.

Self-Exclusion

If you believe that using the platform is having a negative impact on your life and you need a more drastic measure, we offer the self-exclusion function. This option will completely block access to your funds and the use of services for a minimum period of 6 months, extendable permanently. During this period, you will be removed from all our marketing communication lists and will not be able to reactivate the account under any circumstances until the natural expiry of the term.

Self-awareness is the first step towards a responsible approach. We encourage you to constantly monitor your behavior. Warning signs include: spending more time than intended on the platform, neglecting work or family commitments, lying to relatives or friends about financial activities, experiencing frustration or anger when interrupted, or borrowing money to continue using the service. If you recognize one or more of these behaviors, we strongly suggest using our limitation tools or temporarily ceasing use.

We understand that technical measures alone may not be sufficient. If needed, we urge you to seek independent professional support from local organizations and counselors specializing in the treatment of compulsive behaviors. For our part, we ensure that our support staff, reachable via [email protected], receives training on how to recognize risk signs and how to direct users towards appropriate protection tools.

We constantly monitor the effectiveness of our tools and reserve the right to update this Responsible Gaming Policy to introduce new protection features or to adapt to industry best practices.